Application of this Policy
This Policy applies if you:
(referred to as you and your).
By using our products, services and/or otherwise providing us with your personal information, you authorise us to collect, hold, use and disclose that personal information in accordance with this Policy.
This Policy is in addition to any other applicable terms and conditions that may apply to your relationship and/or engagement with us.
In this policy, the term “Personal Information” means any information about an identified or identifiable individual (a natural person).
Collection – How we collect information about you
Who we collect information about
We may collect and hold personal information about:
Information we collect
Depending upon the nature of your relationship with us, the type of personal information we collect and hold may include:
General: information as required for our relationship with you, such as:
For current or prospective employees, contractors, suppliers and/or visitors to our premises/sites: information for the purpose of commencing and conducting a business or employment relationship with you. This may include:
For health and safety and/or COVID-19: information for the purpose of health and safety compliance and/or complying with COVID-19 guidelines set down by the Australian Government and Australian State and Territory Governments to enable Stoller to make informed health and safety decisions. This may include:
You can communicate with us without telling us who you are or revealing other Personal Information. If you send us a contact or feedback form you do not need to identify yourself or use your real name (APP 2).
Who we collect personal information from
We use different methods to collect your personal information. We will generally collect personal information directly from you (e.g. in person, by telephone or through written information or forms that you submit to us).
However, we may also collect personal information:
If you have provided us with information about another person, you warrant that you have that person’s permission to do so. Your obligations under the Privacy Law also means that you need to tell that person about the disclosure and let them know that they have a right to access their personal information and that we will handle their personal information in accordance with this Policy.
Other than circumstances such as unlawful activity or serious threats to health and safety, we do not share Personal Information with other agencies. If you ask us about an issue that needs to be dealt with by another agency, we will provide you with the necessary details to make contact yourself.
How we use personal information
Stoller collects personal information from you for a specific reason. This is referred to as the primary purpose. Stoller agrees to not use or disclose this information for a secondary purpose unless you consent to us doing so, or under the circumstances involved we believe you would reasonably expect Stoller to use or disclose the information for a secondary purpose and that that secondary purpose is related to the primary purpose.
In general, we collect, hold, use and disclose your personal information in accordance with this Policy, including for the following purposes:
In addition, CCTV footage specifically may be used for the following purposes:
Stoller will only use any personal information we hold on you for the purpose of direct marketing if:
You may opt out of further direct marketing contact from us at any time by unsubscribing from the mailing list by clicking on the link in the marketing communication or by contacting the Privacy Officer (at the contact details below).
Who we may disclose personal information to
We may disclose your personal information:
Some of the recipients we may disclose your personal information to include our related companies and third party service providers who help us to deliver our products and services to you and to conduct our business. Each of these third parties are carefully selected, and are only permitted to use your personal information to the extent necessary for them to provide their services to us.
If you provide us with your credit information, you consent to us using and disclosing your credit information for the following purposes:
The credit reporting bodies that we may use include [insert]. Under the Australian Privacy Act 1988 (Cth), individuals may request CRBs not to:
How we protect your Personal Information
Our website is hosted in Australia in secure facilities. To help protect the privacy of data and personal information we collect and hold, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis.
Stoller will take all steps reasonable under the circumstances to protect your personal information from misuse, interference, loss; and unauthorised access, modification or disclosure. If we no longer require to hold such personal information, we will take all reasonable steps under the circumstances to destroy or de-identify the information.
We train our employees about the importance of confidentiality and maintaining the privacy and security of your information.
How we deal with complaints and requests
You may request access to Personal Information about you that we hold (APP 12) and you may ask us to correct your Personal Information if you find that it is not accurate, up-to-date or complete (APP 13).
To protect your privacy and the privacy of others, we will need evidence of your identity before we can grant you access to information about you or change it. We are permitted to withhold access to personal information in prescribed circumstances.
You can contact us by email, or send any question, request or complaint to the email or postal address below. We will investigate any complaint and respond to you as quickly as possible (usually within 30 days). If the request or complaint will take longer to resolve, we will provide you with a date by which we expect to respond.
If you’re not satisfied with how we’ve handled your complaint, you can contact the Office of the Australian Information Commissioner at GPO Box 5218, Sydney NSW 2001 or by email to firstname.lastname@example.org.
Our website uses Google Analytics, a service which transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. We use reports provided by Google Analytics to help us understand website traffic and webpage usage.
As at the date of this Policy, we do not intend to disclose your personal information offshore.
If we do, we will ensure that any cross-border disclosure is in compliance with the requirements of the Privacy Law. We will take such steps as are reasonable in the circumstances to ensure that those organisations are either subject to, or comply with, applicable privacy laws that, overall, provide comparable safeguards to those under the Privacy Law.
Changes to this policy
This Policy is current as at June 2021. We may amend and update this Policy from time to time to take account of new laws and technology, changes to our operations and practices and the changing business environment. The most current version of this Policy is located at [insert URL] and can be obtained by contacting our Privacy Officer via the details below.
We will provide you with reasonable notice before we implement any change by posting a statement on our website, or we may also announce it by email (if we have your email address). The date of this Policy will otherwise inform you as to whether there have been updates since your last visit.
By continuing to use our products, services or Site, or otherwise continuing to deal with us, you accept these changes and this Policy as it applies from time to time. However, if you do not agree to an amendment, you should notify our Privacy Officer at the contact details set out below.
Contact us by email to email@example.com
Alternatively, you can write to us at:
Attention: Finance and Administration Manager
Stoller Australia Pty Ltd
1 Creswell Road
Largs Bay SA 5016.
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